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FAQs

VOLT

What is a fixed rate plan?

A fixed rate plan is one in which your rate for electricity stays the same but your bill will fluctuate depending on how many kWhs you use or if the Public Utility Commission of Texas (PUCT) approves any new changes to the TDSP tariff.

What is an index plan?

An index plan means you pay the market price of a kWh, plus a small service fee. You can see our recent rates and the actual cost of a total bill for some of our residential customers on this plan on the Power Wall page of our website.

What is a variable rate plan?

A variable rate plan is one in which the price per kWh fluctuates for factors determined by an REP.

What is Balanced Billing?

Average Payment Plan – also known as Balanced Billing - is designed to balance out your high and low usage months and bills over a 12-month period. In Texas power bills are normally much higher in the summer due to air conditioning or in the winter if you have electric heating in your home. Balanced Billing allows to smooth your power bills out over the year.

Balanced Billing terms used on bill:

  • Balanced Renewal – Date that your balanced billing will reset for the new year.
  • Balanced Amount – The amount charged for the specific billing cycle.
  • Actual Charges – The actual usage and cost for the billing cycle.
  • Bill Difference – The difference between the Balanced Billing Charge and the Actual Charges based on the cycle usage and plan. This amount will be owed or credited to the account.
  • Balanced to Date – The aggregate amount of all Balanced Amount for period.
  • Actual to Date – The aggregate amount of Actual Charges for given period.
  • Bill True-Up – Additional debits or credits to the account for bill cycle.
  • Difference to Date – The amount owed to bring the account to zero balance.

See your Terms of Service for additional information.

Texas Specific

What is an electricity facts label (EFL)?

The Electricity Facts Label (EFL) provides you with pricing for your energy usage per kilowatt-hour (kWh), contract, charge breakdown between VOLT and your local Transmission & Distribution Service Provider (TDSP, also known as the utility company), product description, fee information, and emissions information regarding your electricity service. Your EFL will be provided to you by VOLT with your Welcome Packet along with your Terms of Service Agreement.

What are Terms of Service?

The Terms of Service (TOS) document outlines the agreement made between you and your electricity provider about your rate, length of contract, and other specific details about your plan.

What are my rights as a customer?

Your Retail Electricity Provider (REP) will send you a document titled Your Rights as A Customer (YRAC) that outlines the rights you have as a consumer. These rights include programs for low-income customers, your right to have your meter tested once every four years without charge, or what to do in case you service is disconnected.

General

What is a kilowatt-hour (kWh)?

A kWh is how electrical power is measured over time. When you buy produce at the grocery store, you are charged by the pound. With electricity, you are charged by the kilowatt-hour. To get a kilowatt hour, you have to use 1000 watts of energy for 1 hour. For example, in order for a 25 watt light bulb to use 1 kWh, you would have to leave it on for 40 hours.

What are TDU charges?

TDU (which stands for Transmission Distribution Utility) charges, or delivery charges, are charged to every ESI ID. They go toward maintaining the power lines and poles, and repairing storm damage. Without these charges the TDU would not be able to provide reliable service.

Why does the price of electricity increase in the summer?

Since Texas is a wholesale power market, electricity prices are subject to market forces. In the summertime, high demand for energy means that the state’s supply is being used at a faster rate. Depending on how much has been generated, ERCOT predictions for electricity usage could cut closer to our reserve margins and cause energy rates to climb. Unfortunately, there isn’t anything that either you or we can do to keep electricity prices from going up in peak seasons. However, if you’re smart about conserving energy and switch to a fixed rate electricity plan, you can mitigate your energy costs and have some protection from market fluctuations. Learn more about the open energy market here.

Switch to VOLT today

We’re excited to connect with you, to learn more about your needs, and to provide the best energy solution for your home or business.

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Email info@voltep.comToll Free 866-340-8658Phone 281-369-5900Fax 281-809-4601

Mailing Address

P.O. Box 692210

Houston, TX 77269