We collect personal information in a number of ways, such as through our Site and by telephone. We may ask you to provide information including but not limited to your name, address, telephone number, e-mail address, social security number, ESI-ID, government issued identification number, and credit card number, as well as facts about your energy use, home, age, gender, and family size. We use this information to provide service to you, send you marketing or promotional material (including emails), and invoice you for services provided. We also may combine your personal information with data supplied by third parties for these purposes.
We also collect certain other information when you visit the Site, and we may combine such information with personal information you provide us. This other information tells us such things as how many users visit our site and which pages they have chosen to access, and it also assists us with maintaining and designing a user friendly website for you to enjoy. We collect this information through “cookie” and “web-beacon” technology as explained below. This other information may include click-stream data, HTTP protocol elements, search terms, and HTTP cookies, for example. This data may be used for completion and support of the current activity, website and system administration, and research and development, for example. To assist customers with technical problems, we also may collect local Web configuration information, including browser type, operating system, and browser settings.
In addition, our web servers automatically collect information about your computer when you visit our Site. For instance, this information may include the type of browser software you use, the operating system you are running, the IP address assigned to your computer or Internet connection, your internet service provider (ISP), the referring and exit pages, and the date and time you used our site. We may combine such information with personal information you have previously provided, and we may use this information to assist customers with technical problems.
REVIEWING OR MODIFYING YOUR PERSONAL INFORMATION: You may review or modify some of the personal information you have provided to us. Some account information, including without limitation the service address and the account holder name, may not be changed. If you need to correct or update your personal information provided to us, contact us toll-free at 866-340-8658.
PROTECTION OF YOUR PERSONAL INFORMATION: We take reasonable efforts that are customarily used in our industry to maintain security and confidentiality by using various safeguards in an effort to protect against unauthorized disclosure or use of any personal information you provide on this Site. We allow only authorized individuals to access your personal information, and we destroy personal information that we decide not to retain. Agents, contractors or partners of Volt Electricity who have access to your personal information in connection with providing services for Volt Electricity are required to keep the information confidential and are not permitted to use such personal information for any purpose other than to carry out the services they are performing for Volt Electricity. Even though we maintain a secure Site, we strongly encourage you to keep your user ID, password, and other sensitive personal information confidential. Contact us immediately if your information has become compromised.
We also use a software technology called Web Beacons to help us better manage content on our Site by informing us what content is effective. Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Unlike cookies, which are stored on a user’s computer hard drive, web beacons are clear gifs that are embedded invisibly on Web pages.
VOLT ELECTRICITY ADVERTISEMENTS: We may send out e-mails informing customers of offers related to a product or service provided by Volt Electricity. Individuals who do not wish to receive Volt Electricity promotional e-mails on products and services may contact Volt Electricity at firstname.lastname@example.org. Customers may not unsubscribe to mailings that are considered an essential service or required communication.
CHILDREN ARE FORBIDDEN FROM USING VOLT ELECTRICITY SITE: Our Site is intended to be used by adults only, and it is not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the Volt Electricity Site. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.
“PHISHING”: We may send you e-mails from time to time for various reasons. Also, we may from time to time call the phone number associated with your account. We will not send you an e-mail asking you to reply by sending personal or account information, or threatening to disconnect or close your account unless you provide personal or account information. If you receive such an email it may be an attempted identity theft that is commonly called “phishing” and it may include one or more links to some third-party website disguised to look like our Site. For more information about “phishing,” please visit the Federal Trade Commission’s website at www.ftc.gov.
CONTACT US: If you choose to e-mail us through the Contact Us link on this Site, you will be asked to provide information such as your name and e-mail address so that one our employees can respond to your questions and comments. If you wish to submit your questions or comments via U.S mail they can be mailed to:
Attn: Customer Service
P.O. Box 692210
Houston, Texas 77269
Last updated on May 13, 2015